I’m planning long-term, high-volume purchases of Euro-standard aluminum profiles. For my first order, I need 3030 profiles (2000mm) × 12 pcs—can you offer a bulk discount, and can I pick up to avoid shipping fees? Please share the pickup location and ordering/payment steps, lead time, and whether an appointment is required.
We focus on 3D printer and CNC parts for DIY projects, so there is no bulk discount available for those materials. We are also not a wholesaler or a manufacturer, all those materials are shipped directly by the supplier, and there is no pickup location available.
Q: Can I track my order status by emails?
A: The short answer is No. We do not send order status updates by email or text message. This helps protect our customers' privacy and reduces the risk of phishing or scam emails and messages. The best way to check your order status is to log in to your account and go to My Account → Orders.
Q: I sent several emails asking about my order status, why didn't I received a reply?
A: Unless you checked out as a Guest, our system may automatically treat order status inquiry emails as potential phishing or scam attempts to help protect our customers' data, especially if:
- Your order status has already been updated in your account.
- There are no exceptions or delays affecting your shipment.
- You selected Group Freight shipping, which has a longer transit time, and your inquiry was made before the estimated delivery date.
In these cases, please log in to your account and check My Account → Orders for the latest status.
Q: Do I have any other way to speak with someone regarding my order status?
Yes. You can contact us through the Live Chat service (Monday through Friday, 8:00 AM to 10:00 PM (EST).) on our website or send a text message to our customer service line at (518) 880-9128 (24/7).