Q1: How to get free shipping if my item(s) is/are shipped from the manufacturer or overseas?
Answer: If your shopping cart includes at least one item that ships from Canada/USA, our system will automatically adjust all items in your cart to be shipped from our Canada or USA warehouse. You will qualify for free shipping once the total amount reaches $149 or more. Please note that extra-length items are not eligible for free shipping. Please refer: Shipping and Local Pickup
Q2: Where can I return the item(s) if there is a defect?
Answer: You can ship the item(s) back to our warehouse, or you can opt for a door-to-door drop-off at one of our nearby warehouses. Currently, we have three warehouses : Mississauga, ON; Oakbank, MB; and Vancouver, BC.
Q3: What is the process for returning items and receiving a refund?
Answer: Our return and refund process is applicable only if the item(s) you received are defective or if the wrong item(s) were delivered. Upon receiving your item(s) and confirming any issues, you can request a return or exchange within 7 business days. Please provide a description of the defect or wrong item along with necessary pictures to email: [email protected], or contact our online service representative directly to obtain a Return Merchandise Authorization (RMA) number. Please note that any used item(s) cannot be returned or refunded.
Q4: How soon can I receive my ordered items
Answer: Depends on items and shipping types you selected. Please refer Shipping and Local Pickup for details.
Q5: May I pick up my ordered items from your warehouses?
Answer: Yes, you can select ‘Local Pickup’ when you check out. Once your order is ready for pickup, you will receive an email with the details.
Q6: May I cancel my order before receiving it?
Answer: In general, yes, you can cancel your order at any time before it ships from our warehouse. However, please note that the 3% PayPal fee is non-refundable (please refer to Payment policy and options). For customized items, cancellations are not possible once customization has begun. Please contact our customer service team to check the status of your order.
Q7: May I refuse to pickup my order if I do not like it?
Answer: Yes, except for customized items.
Q8: Does DIYCNC.ca offers price matching?
Answer: Yes, in addition to providing excellent service, we also aim to help our customers save on their hobbies. If you find a better price on the same product elsewhere, please contact us. We will review and match the price.
Q9: How can I obtain the password for user manuals?
Answer: The password for the user manual is provided upon purchasing the item. It will be sent along with the delivery notification email. The user manual includes the English version (or detailed specifications, if available). We have reviewed the original user manual, if it exists, and translated it into English, along with Q&A from our technical support team.