Return/Replacement Policy

  1. Items may be returned for a replacement or refund¬†within 7 days of purchase if the item hasn’t been used and if defects are present.
  2. Please contact us first to obtain an RMA (Return Merchandise Authorization) number from DIYCNC.ca, otherwise, the request will be denied. Due to higher international transportation cost and low-profit, DIYCNC.ca may refuse any return/replacement request for any non-quality-related reason. Customers will pay the return/replacement shipping cost. However, DIYCNC.ca may consider assigning a coupon code to customer to reduce return and replacement costs.
  3. After the 7-day return/refund window, the item may be under manufacturer warranty, if any exist. You may return to our Canada/US warehouse for repair or replacement. Please contact us to verify the item return policy before you do so.
  4. Physically damaged products are not returnable. Please notify the shipper immediately if you received merchandise damaged through shipments. Upon opening the package, if you discover that the item was damaged during shipment, please contact the carrier immediately for an inspection. Please also contact DIYCNC.ca within 12 hours and we will file a claim.
  5. DIYCNC.ca may also accept the return/replacement request for any open-box products, which are subject to a 15% restocking fee.
  6. The return address will be an US or Canada warehouse address if the products shipped from Canada or USA warehouse. Items were shipped from oversea manufacture/vendor may return to our US or Canada warehouse if the vendor is our partner, the international shipping cost will be deducted from the refund.
  7. DIYCNC.ca may accept the return or replacement of defective items as part of the order. If a coupon was used for the order, the coupon value may be deducted from the refund.
  8. All customized items are non-returnable and non-refundable.

This policy may change without notification. Please contact us if you have any questions.

Last updated on Dec 12 , 2023.