- Except for items shipped from manufacture/vendor, all other items are shipping from Canada warehouses, including those with our partners, DIYCNC.ca. Shipping time will depend on your location and Inventory Status (The estimated shipping time should be under each of the items.).
- One shipment per order.
- Tracking. Our system connects with most of the couriers system to update the shipping status. Registered customers can track it from: ‘My Account’ -> ‘Orders’ menu to get the latest status. Delivered order will be marked as ‘Completed’. Any damaged, lost, or missing item must be reported and claimed within 48 hours of delivery. Damaged or broken package boxes should be rejected upon delivery, or you should take pictures of the damaged or broken box before opening the packages so that we can process the compensation with the shipping company. DIYCNC.ca will not process any delivery issues reported after 48 hours of the order being marked as “Completed” (Delivered).
- For customers in the GTA or GVA, our shipping team may deliver the orders (packaged or unpackaged depending on the product) instead of using a courier, or book an appointment for self-pickup (this does not waive the shipping cost) . Please let us know if courier service is required.
- For customers in GTA or GVA, we may delivery the orders by our shipping team (packaged or no packaged) instead of courier, please let us know if need the courier services.
- The table below shows the shipping classes (Note: All shipping times and costs are estimates).
| Shipping Types | Description | Shipping Time | Cost | Notes |
| Ship from Vendor (International Express) | Oversea shipping. Used by items that shipped by vendor directly, Or items’ weight < 2KG, length<95cm (Includes custom length items) | 10~15 Days (Custom Length and multiple suppliers items may need 2-4 extra days) | ~CAD $25 / KG | No extra import duties will be charged to customers with a residential address. |
| Ground Shipping | Items in stock. | In-stock: 2nd day shipping. (Customized items may need 2-4 extra days) | Depends on address, stock status, order weight and length | In-Stock items (In GTA,GVA Warehouse) are able to ship to customers in same day (or a couple of days for customizing items), |
| Group Freight1 | Mixed Shipping by vendor items, In stock items or back order items | 35~45 Days | Depends on address, weight and length | The mixed shipping classes items in shopping cart if any item that shipping from vendor. If the ordered items are customizing item, or come from multiple vendors, it will take more time. Cheaper shipping cost but take longer time. |
| Custom Length | For any custom length items. If length < 95cm and weight < 2KG, use oversea shipping class; otherwise use Ship from US/Canada shipping type. | Depends, it may take about 3 – 35 Days. | ||
| Free shipping | Item that shipping from vendor directly with free shipping. (Less than 95cm length) | 12-15 Days | Free | For certain products/items/services only. (The customer may be charged import duties, depending on the value of the goods and the destination.) |
Due to frequent changes in international shipping costs, our shipping and delivery fees may change without further notification. The actual shipping cost will be calculated/displayed when checking out your order.
If you have any question regarding the shipping, rate and time, please contact us: [email protected] or live chat support.