Earn and Reddem Reward Points

Basic Award Points Rules:

1. Only registered users can collect and redeem points
2. Points can be redeemed for shopping cart items only; shipping fee cannot be redeemed.
3. 100 reward points = CAD $1.00
4. There are three statuses of shown in the the Points history:
   • Pending: The order is being processed, but has not yet been delivered (completed)
   • Ready: Points are avaiable for use
   • Redeemed: Points have been used.

The table below shows the points collection rules:

Rule ID	Collections	Points Collected	Note
1	Purchases	Sub-total amount (tax and shipping fee are not calculated)	For example, spent $125.12, then 125 points will be collected
2	Accumulate Rewards. Every 5 Orders	500	Customers who place 5 orders will receive an additional 500 reward points, in addition to the points earned from each order.
3	In store review and feedback	100 / Per product	Reward points for sharing experiences that are valuable to other customers, regardless of whether the feedback is positive or negative.
4	Social/Community Engagement	200 / Per topic	Reward points for sharing shopping experiences, whether positive or negative, provided that the feedback includes a product or store link on social media.
5	Compensatory	Unspecified	Some points may be awarded to compensate for unreasonable delays, service issues etc.
6	Referrals	1000	Existing customers will receive reward points for successfully referring a new customer.
7	Missing Product	300	Rewards will be granted for suggesting missing products relevant to our business.
8	Others	Unspecified