Return, Replacement or Cancellation Policy

  1. Items may be returned for a replacement or refund within 14 days of purchase if the item hasn’t been used and if defects are present.
  2. Please contact us first to verify any damage, errors, or defects. Customers are responsible for return or replacement shipping costs for non-defective items. To reduce return and replacement costs, Equatity Store Points may be issued instead of a refund (Registered users only).
  3. After the 14-day return/refund window, the item may be under manufacturer warranty, if any exist. You may return to our Canada/US warehouse for repair or replacement. Please contact us to verify the item return policy before you do so.
  4. Physically damaged products are not returnable during the transportation. Please notify the shipper immediately if you received merchandise damaged through shipments.
  5. DIYCNC.ca may accept the return or replacement of defective items as part of the order. If a coupon was used for the order, the coupon value may be deducted from the refund.
  6. The following items/products/services are subject non-returnable and non-refundable.
    • Customized Parts from manufacture
    • Custom-Cutting Aluminum Profile, Ball screw, Linear rod, Linear Rail etc.  Please refer Custom Length Items Ordering for more details.
    • Surface scratches or mild defects that generated during manufacturing or transportation and do not affect functionality. (Unless special requirements are stated in the order notes).
    • On-Sale, Clearance and Special Offer Items
    • Credit card transaction fee (~%3)
  7. During the review of new order, we may cancel the unconfirmed order without notification (no payment will be taken):
    • Item(s) are out of stock
    • The shipping address is not deliverable
    • The actual shipping cost has changed
    • Supplier Vendors cannot provide the service
    • The ordered items do not seem to be for a personal DIY project.
    • Any other reason we believe the order is not processable.

Note: All dates described in the policy will be based on our system records (tracked under the ‘My Account’ > ‘Orders’ menu for registered users). Users may or may not receive status update emails.

This policy may change without notification. Please contact us if you have any questions.

Last updated on Dec. 6 , 2024.